Protect Your Pin
Canadians use their debit cards millions of times each day for purchases and cash withdrawals from Automated Teller Machines (ATMs). In fact, Canadians are one of the largest users of debit cards and ATMs in the world. With the Interac® network of ATMs, Provincial Alliance cardholders have convenient access to their cash 24 hours a day, seven days a week.
While Interac® Services are among the most secure in the world, debit card fraud can occur. Interac®Association and its members continue to work together to protect cardholders from debit card fraud.
You can help keep your money safe by protecting your debit card and Personal Identification Number (PIN) by following these important steps:
- Use your hand or body to shield your PIN when you are conducting transactions at an ATM or at the point-of-sale.
- Never let your debit card out of your sight when conducting a transaction at the point-of-sale. Only allow your card to be swiped once and always remember to take your debit card and transaction record with you once your transaction is completed.
- Regularly check your Provincial Alliance statements and balances to verify all transactions have been properly documented. If entries do not accurately reflect transaction activities, for example, if there are missing or additional transactions, you should contact us immediately.
- If your debit card is lost, stolen or retained by an ATM, notify us immediately or call 1-800-LOST111.
- Your debit card and PIN are the keys to your account(s). Never disclose your PIN to anyone or you could be liable for losses. You are the only person who should know it.
- Memorize your PIN - it's your electronic signature. If you suspect that someone knows your PIN, change it immediately or contact Provincial Alliance to cancel the card, and obtain a new card.
- Selecting your PIN, never use obvious information. You could be liable for losses if you create your PIN by using your telephone number, date of birth, address or social insurance number.
- Your debit card and PIN are the keys to your account(s). Never disclose your PIN to anyone or you could be liable for losses. You are the only person who should know it.
- Memorize your PIN - it's your electronic signature. If you suspect that someone knows your PIN, change it immediately or contact Provincial Alliance to cancel the card, and obtain a new card.
- selecting your PIN, never use obvious information. You could be liable for losses if you create your PIN by using your telephone number, date of birth, address or social insurance number.
For more information about Interac® Services or PIN security tips, visit the Interac® Association web site. As well, visit Industry Canada's Strategis web site to read the Canadian Code of Practice for Debit Card Services.
TM Trademark of Interac® Inc. Used under license.
